If you have any of the following problems, the database might be damaged, and you might have to rebuild your identity database by using the Microsoft Database Utility: Your identity is located in the Microsoft User Folder data. The identity contains a set of email messages, contacts, tasks, calendars, accounts settings, and more.
#OFICE 2011 FOR MAC FROM BACKUP HOW TO#
This article describes how to rebuild the identity database to resolve problems in Microsoft Outlook for Mac 2011. Rebuild the Outlook for Mac 2011 database to resolve problems For steps and instructions on how to create a new user account, view the following Microsoft knowledge base article:Ģ439218 Testing your user account to troubleshoot Office for Mac applications To determine whether this is the case, you can log on as a new user or create a new user account, and then test an application. Sometimes, a user’s specific information may be corrupted. If the problem continues to occur, go to the next step. Go to “Step 5: Clean startup or safe mode.”įor information how to clean start your operating system (OS), view Microsoft Knowledge Base article:Ģ398596 Perform a clean startup (safe mode) to determine whether background programs are interfering with Office for Mac Quit Outlook, and move the files back to their original location. Open Microsoft, and then open Office 2011. Note If you have Service Pack 2 installed, open Application Support instead of Preferences. If the error does not occur, continue repeating steps A to C until you isolate the file. If the error reoccurs, the file that you just moved is causing the problem. Move one of the files back to its original location. One of the files that you moved is causing the problem. Some of these files may not have been created if an Outlook feature was not used. Note: If you cannot find one of these files, continue to the next. Open Preferences, and then drag the following files to the desktop:Ĭom._istĬom._istĬom._istĬom. To display this folder, hold down the OPTION key while you click the Go menu.
#OFICE 2011 FOR MAC FROM BACKUP MAC OS X#
Note The Library folder is hidden in MAC OS X Lion. To move preferences to the desktop, follow these steps: This step will determine whether the problem is caused by damaged Outlook preferences. To do this, view the following Microsoft knowledge base article:Ģ360509 How to troubleshoot Mac Outlook 2011 identity database
You may have to repair the Outlook database. If the problem is resolved, the issue is related to the Outlook database.
Open Documents, and then open Microsoft User Data.ĭrag Office 2011 Identities to the desktop. If Outlook opens without a problem, we will have to troubleshoot the Outlook database. By moving the folder to the desktop, Outlook will automatically create a new database. The Outlook database and data records are stored in the Office 2011 Identities folder. If the issue continues to occur, go to the next step. This prevents Outlook from sending or receiving mail. Press the Shift key and then click the Outlook icon on the Dock. Opening Outlook without running schedules or trying to connect to a mail server is a way to determine whether the issue is related to the account settings or pending send/receive actions. Step 2: Open Outlook 2011 without running schedules or trying to connect to a mail server
Note: When an application is force quit, any unsaved changes to open documents are not saved. Repeat this process until you quit all active applications. Select an application in the “Force Quit Applications” window. To quit active applications, follow these steps:Ĭhoose Force Quit from the Apple menu (or press Command – Option – Esc). Step 1: Quit Outlook and all other applications If the version number is 14.2.0 or above, you have Service Pack 2 and you should follow the Service Pack 2 steps when provided in this article. To check if it is installed, open Word, and then click About Word from the Word menu. IMPORTANT The location of certain files are different if you have Service Pack 2 (SP2) installed. When you start Outlook for Mac 2011, the application crashes or hangs. OSX: Outlook for Mac 2011 crashes or hangs at startup November 26, 2013
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